First, check your receipt to confirm a trade-in appears on your receipt. Once you have verified that, if your order qualified and was processed as a trade-in with AT&T, you should have received a shipping label directly from AT&T via email. If you did not receive this email or cannot find it within 48 hours of your order having been delivered, please contact AT&T Customer Care at 1-800-331-0500 or chat online with a representative at att.com.
Example: